TERMS AND CONDITIONS

 

Shipping Rates & Details

Shipping charges vary by destination and shipping method. Shipping and handling (S&H) in U.S. dollars will be added to your order when you check out. Click here to view or shipping rates & details.

International Shipping

We use USPS International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. Click here to view list of countries International Checkout ships to and more information,  International buyers are responsible for any import duty
or taxes which might be charged by their own country's authorities.

Guarantee

If  any reason you are unhappy with your purchase, simply return the merchandise to us within 14 days of your delivery date The merchandise be returned it its original packaging.Return & Exchange Policy.

Customer satisfaction is our top priority. If you need to return or exchange merchandise you've ordered, please click here to view our Return & Exchange policy.

Satisfaction Guarantee

Satisfaction has been our top priority. We  offer a full refund on all products returned within 14 days of the date the item was shipped.

Returns

Returned items must be new and unused, and in unworn condition. "New and unused"   tags,  the case and warranty book and the product must not have been altered in any way. We cannot accept a return of any item with any indication that it has been used.

In addition, returned items must be accompanied by their original documentation,  We  offer a full refund on all products returned within 14 days of the date the item was shipped.

All items properly returned under this policy are eligible for an exchange, refund, or a store credit, at your option. If you choose a refund, the full purchase price will be credited to the same form of payment used for the original purchase.

Returns Address

Products in its original packaging materials.
Affix a return-shipping label to the package, and do not include any other markings or text on the package. Ship your return prepaid and insured for the full purchase price by a trackable carrier such as United States Postal Service.
All returns must be sent to:

Mailing Address:
Italianpens 
12864 Biscayne Blvd Suite 202
Miami, Fl 33181- U.S.A

Ph- 1-305-302-0967

info@italianpens.com 

 (U.S.A Eastern Time 9:00AM to 5:00PM)

Monday to Friday