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Customer Service
- Shipping & Delivery
- We ship via United Parcel Service (UPS) in the Continental United States. If you wish to have items shipped to other areas, please contact us to arrange for shipping and to determine the shipping charges.
- Privacy & Security
- We work hard to keep your information private. Please click here to see the full text of our Privacy Policy.
Information Collection and Use
Italianpens.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. - Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. - Returns & Replacements
- Satisfaction Guaranteed. All returns be made within 7 days of delivery date. Enclose a copy of your invoice and include all original packaging and literature.
We will only refund if we receive the item back. Loss in transit will be between you and your carrier.
We will gladly give you a credit, exchange or refund, less shipping charges,if you receive a defective item, we will reimburse you for return shipping costs up to $10.20 - Returns Address
Italianpens Inc.
2001 Biscayne Blvd #117-27
Miami, FL 33137 - email: Info@Italianpens.com
Phone 305-600-9473
Fax 786-275-4675 - Ordering
- If you have any questions regarding your order, need additional product information or shopping assistance, you can email our customer service department at info@italianpens.com. You can also call Customer Service between 9 am and 5:30 pm EST Monday through Friday at 305-600-9473 or Fax us at 786-275-4675, 24hrs.
If you wish to place your order over the phone please call us at 305-600-9473 during business hours. - If you have questions you may also email us at: Info@Italianpens.com
- Payment Methods
- ItalianPens.com accepts the following methods of payment:
- Discover
Visa
Mastercard
American Express
Money Order
Bank Wire Transfer
Paypal
